Terms & Conditions
Welcome to Healing Horizon. By using this website and engaging in our services, you agree to the following terms and conditions. Please read them carefully before scheduling or engaging in any services.
General Information
Healing Horizon offers online mental health services to individuals using different approaches. Please note that we cannot offer support (communication via calls or texts) during a crisis (such as risky behaviours or emergencies). Our services are strictly limited to the one-hour sessions we provide.
II. Eligibility
You must be 18 years or older to use our services. By scheduling a session, you confirm that you meet this requirement and that the information you provide is accurate and truthful.
III. Confidentiality and Privacy
We respect your privacy and confidentiality. Any notes taken during sessions are strictly for therapeutic purposes and will only be accessible to Vrinda. Your personal information, including your name and contact details, will never be shared without your explicit consent, unless required by law in cases of imminent harm, abuse, or emergencies.
Please ensure you use a secure internet connection in a quiet, private space during the sessions. Recording of sessions (via mobile apps or other devices) is strictly prohibited without explicit consent. While every effort is made to maintain the security of online sessions, there is always a small risk of technological breaches. Both Vrinda and the client agree not to hold each other liable in the event of a breach.
IV. Session Booking and Fees
Booking: All sessions must be booked by contacting us via the website or on Instagram.
Fees: Fees for sessions are displayed on the website and must be paid in full before the scheduled session. Payments are non-refundable unless otherwise stated in the cancellation policy.
Introductory Call: We offer a complimentary 15-minute introductory call to help you decide if you'd like to continue with Vrinda. There is no obligation to book further sessions.
V. Cancellation and Rescheduling
Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled session via Instagram or email. If you cancel or reschedule less than 24 hours before your session or fail to attend, it will be considered a no-show, and the session fee will be forfeited.
VI. Online Sessions
All sessions are conducted online via video conferencing tools (such as Zoom, Google Meet, or similar). You are responsible for having a reliable internet connection and a private, quiet space for the sessions. We are not responsible for any interruptions or technical issues stemming from your equipment or connection.
VII. Code of Conduct
We are committed to providing a respectful and professional environment. Harassment, abusive language, or inappropriate behavior will not be tolerated. We reserve the right to refuse or terminate services if these terms are violated.
VIII. Harm to Self
While therapy aims to support clients in navigating difficult emotions and situations, it is important to recognise that Healing Horizon is not an emergency or crisis service provider. If you are experiencing thoughts of self-harm, or suicide, or are in immediate danger, we urge you to seek help from local emergency services or a dedicated crisis hotline. Our services are limited to scheduled sessions, and we cannot provide crisis intervention. Healing Horizon cannot be held liable for risky behaviours (self-harm, harm to others, suicidal thoughts, act with suicidal intent) or emergencies that occur outside of therapy sessions.
IX. Interaction Beyond Sessions
Our relationship is a professional, therapeutic one, designed to promote your growth and well-being. To maintain this relationship, we cannot engage in personal, social, or business interactions outside of therapy. This includes refraining from exchanging gifts, services, or forming friendships.
Therapeutic boundaries are essential to help you develop self-reliance and independence. As such, communication outside of sessions will only be limited to scheduling or rescheduling appointments. Please note that any content shared on Healing Horizon’s website or social media is intended for informational purposes only and does not replace formal therapy or provide emergency assistance.
