Privacy Policy
Your privacy is important to us at Healing Horizon. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage in our mental health services. By using our website or services, you agree to the practices described below.
Scope of the Policy
Healing Horizon ("Website") is operated by Vrinda Goel, hereinafter referred to as "we," "us," or "our." We are committed to safeguarding the privacy of our users and ensuring that any personal information you provide is protected in accordance with applicable laws.
This Privacy Policy, along with our Terms and Conditions, explains how we collect, use, and protect personal information through our website and services.
By accessing and using our website or services, you consent to the practices outlined in this policy. If you do not agree with any part of this policy, please discontinue the use of our website and services.
II. User Content
We will collect and process personal information only with your explicit consent. If you do not provide the required consent, we may not be able to offer our services effectively.
III. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy based on changes in legal, business, or regulatory requirements. Any updates will be posted on this page. We recommend checking the policy periodically. Continued use of the website or services after changes are made constitutes your acceptance of the updated policy.
IV. Information We Collect
Personal Information: We collect information that identifies you as an individual, such as:
Name, email address, phone number, and other contact details.
Information provided during therapy sessions, including session notes and client history.
Non-Personal Information: We may collect anonymous or non-identifiable information, such as your device type, IP address, browser type, and general demographic data.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, understand usage patterns, and improve our website. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies through your browser settings, but this may affect some website functionality.
V. How We Use Your Information
We use your personal information for the following purposes:
To provide and manage your therapy sessions.
To communicate with you regarding appointments, therapy sessions, and any related matters.
To process payments securely.
To personalise your experience on our website and improve our services.
Your personal information will not be sold, traded, or shared with third parties for marketing purposes without your explicit consent. Any information shared will only be for the purpose of delivering our services or complying with legal obligations.
VI. Third-Party Services
We may work with third-party service providers to support our operations (e.g., payment processors, and hosting providers). These third parties may have access to your personal information to perform their functions, but they are required to protect your information in accordance with our privacy policies.
We are not responsible for the privacy practices of third-party websites or services that may be linked to or accessed through our website. Please review their privacy policies before sharing your information.
VII. Your Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct inaccuracies in your information.
Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
VIII. Liability
Healing Horizon is not liable for any loss or damage resulting from unauthorized access to your personal information, provided that we have followed all legal requirements for protecting it.
IX. Queries and Complaints
If you have any questions or concerns about our privacy practices or the way we handle your personal information, please contact us.
